Refund policy

Satisfaction Guaranteed

At VionB, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to find the best solution for you. Our 60-day resolution policy allows us to work with you on the most convenient way to address your concern—often without requiring a return.

Quick Summary

• 60-Day Customer-Centric Resolution – Contact us within 60 days of delivery and we’ll work with you to find the most appropriate resolution.

• Easy Order Cancellation – Cancellation requests must be submitted within 24 hours of purchase using our cancellation form or by contacting support@vionb.com.

• Hassle-Free Refunds – If a return is required, refunds are processed within 10 business days after the returned item is received, inspected, and approved.

• Return Shipping Cost – Return postage is the customer's responsibility unless the issue was caused by our error, such as a defective or incorrect item.

• Missing, Damaged, Defective, or Wrong Items – Please report these issues within 72 hours of confirmed delivery so we can investigate and resolve them promptly.

1. Order Cancellation

2. Resolving Issues Without a Return

We strive to make things right in the easiest way possible—often without requiring a return.

If you’re not satisfied with your purchase, contact our team at support@vionb.com within 60 days of delivery, and we’ll work with you to determine the most appropriate resolution.

In many cases, a return is not required and alternative resolutions may be offered at our discretion.

Our goal is to ensure a smooth and fair experience while maintaining the integrity of our policies.

3. Return Eligibility

If a return is required and approved, please ensure:

• The product is in good working condition and, where possible, in its original packaging.

• You include your receipt or order confirmation.

• Items showing excessive wear, misuse, or damage unrelated to the reported issue may not be eligible.

4. How to Return an Item

If a return is required, return instructions and logistics will be provided by our support team after review. Returns are not automatic and must be approved in advance. Please do not send any item back without receiving explicit return instructions from our team.

1. Contact Us First – Email support@vionb.com to initiate your request. Returns sent without prior approval may not be accepted.

2. Follow the Instructions Provided – Our team will provide the appropriate return details after reviewing your case.

3. Return Shipping Cost – Return postage is the responsibility of the customer unless the return is due to our error, such as a defective or incorrect item, or unless otherwise required by applicable law.

4. Refund Timeline – Once the returned item is received and inspected, you’ll be notified of the outcome. If approved, the refund will be issued within 10 business days.

5. Missing, Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If any item is missing, damaged, defective, or incorrect, please contact us at support@vionb.com within 72 hours of confirmed delivery.

To help us investigate quickly, please include:

• Your order number
• Photos of the item(s) received
• Photos of the original packaging
• A clear photo of the shipping label

Additional photos or video may be requested when necessary to verify the issue.

Claims submitted after the 72-hour reporting period may be reviewed at our discretion and may not qualify for replacement or reimbursement. This reporting window does not limit any rights available under applicable consumer law.

6. Non-Returnable Items

We cannot accept returns on:

• Custom or personalized products

• Items marked as “Final Sale”

If you're unsure whether an item qualifies, contact us before purchasing.

7. Exchanges

We do not process direct exchanges. If you’d like a different item:

1. Contact our support team regarding the original item.

2. If a return is approved, follow the return instructions provided.

3. Place a new order for the item you want.

8. Refund Scope

• Defective, damaged, missing, incorrect items, or issues caused by our error: the appropriate resolution may include replacement, reshipment, or refund depending on the circumstances. Where a refund is approved, it may include the affected product price, applicable taxes, and original shipping fees where appropriate.

• Change-of-mind or preference-related returns: refunds, when approved, apply to the eligible product price and applicable taxes. Original shipping fees, return shipping costs, expedited shipping fees, and shipping protection are excluded unless required by applicable law or approved as an exception.

• Partial goodwill refunds where no return is required: any goodwill percentage offered is calculated based on the eligible product amount actually paid after applicable discounts, excluding taxes, original shipping fees, expedited shipping fees, shipping protection, and other shipping-related charges.

9. Refund Processing

• Refunds are issued within 10 business days after the returned item is received, inspected, and approved.

• Refunds are issued to the original payment method.

• Processing times may vary depending on your bank or payment provider.

Need Assistance?

Email us at support@vionb.com – Our support team is happy to help!